How to remove Promorad2 virus and restore encrypted files

Guide how to delete Promorad2 ransomware virus and decrypt files corrupted by ransomware. Effective antivirus and programs that can restore lost information.

Promorad2 ransomware virus

That entry is dedicated to Promorad2 ransomware that belongs to DJVU virus ponderous family. Malicious malware penetrates customers' computers in different countries of the world, and corrupts their files. Here you can find important info on what is Promorad2, and how to eliminate Promorad2 from the system. Furthermore, we will explain how to restore the corrupted data if it's possible.

Text of readme.txt file:

Don’t worry, you can return all your files!

All your files documents, photos, databases and other important are encrypted with strongest encryption and unique key.

The only method of recovering files is to purchase decrypt tool and unique key for you.

This software will decrypt all your encrypted files.

What guarantees you have?

You can send one of your encrypted file from your PC and we decrypt it for free.

But we can decrypt only 1 file for free. File must not contain valuable information.

You can get and look video overview decrypt tool:

Price of private key and decrypt software is $980.

Discount 50% available if you contact us first 72 hours, that’s price for you is $490.

Please note that you’ll never restore your data without payment.

Check your e-mail “Spam” folder if you don’t get answer more than 6 hours.


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Your personal ID:

Promorad2 is the dangerous software infecting computers mainly with help of Trojans and phishing e-mails. Occasionally hackers use zero-day vulnerabilities to take control over the PC, but major program companies quickly correct them. When infection is done, ransomware scans the computer memory, defines the amount of files for encryption and their rough price. Nowadays, any modern virus can encrypt video, image, audio and text information in all known extensions. Ransomware cyphers all files, but the ones that could be business correspondence go first. All programs in the system will be safe since hackers want only information. The operation is carried out via famous AES and RSA algorithms, and it is so complex that that it cannot be brute forced. Such complexity is the root for such a stunning effectuality of this sort of viruses in recent years: usual customer, even having a good experience in suchlike things, will never restore the files, and will be forced to pay ransom. The single manner to recover the information is to hack the fraudster's webpage and obtain the master key. Sometimes it is possible to retrieve these keys via flaws in viruses’ program code. The worth of encrypted files is between 490 and 980 dollars. If victim pay in 72 hours, the sum will be lowered.

There is one common feature for all kinds of computer viruses: it's way easier to prevent it than to cure it. For ransomware, it is most important, since, in contradistinction to normal unwanted programs, after eliminating ransomware from the computer, the consequences of its actions do not disappear anywhere. It's very easy to decrease the chances to get ransomware if you'll follow these principles:

  • Pay attention to the pop-ups. If the PC is polluted by malware, it will seek to eliminate all copies of your data, to make the recovery less possible. Anyway, deleting of copies requires admin rights and operator's verification. If you'll stop for a moment before accepting the pop-up, it may save your information and your money.
  • Closely study your e-mails, particularly those messages which have attached files. If you don't know the user who send the message and it is about obtaining any prize, a lost package or something similar, this could be a scam message. Also you should keep an eye on business-related e-mails, particularly if you don't know the sender and not sure about its content. Lawsuits, claims, Invoices for goods or services, summaries and other sensitive information do not be sent without warning, and you, as a minimum, should know the sender. In most of the cases it is a scam.
  • Monitor the status of your PC. It consumes a big part of hardware power to encode the information. If you observe a noticeable drop in workstation performance or see a strange string in the Process Manager, you should unplug the PC, launch it in safe mode, and run the antivirus. Of course, the certain amount of information will be encrypted, but you will protect the other part.

We draw your attention to the fact that the deletion of the virus is just a, first move, which is mandatory for the normal operation of the PC. If you get rid of malware, you will not restore the data instantly, it will demand additional actions written down in the "How to restore encrypted files" part. In case of ransomware, we don't give the manual deletion guide, because its complication and the possibility of errors will be very high for regular customer. High-class ransomware cannot be removed even with help of antivirus-software, and have other efficient types of protection. Some encrypting viruses can fully remove corrupted data, or part of it, when trying to delete the program. To avoid this, abide to the guide under this paragraph.

Removal instruction

Step 1. Boot into Safe mode

Safe mode

Start -> Msconfig.exe

Safe mode. Step 1

On the tab Boot select Safe boot

Safe mode. Step 2

Step 2. Check Startup folder

Start -> Msconfig.exe ->Disable unknown programs in the Startup tab


Step 3. Check hosts file

Modify hosts file, that located in C:\Windows\System32\drivers\etc\ .

Hosts file.Step 1

Open the file with Notepad and delete suspicious strings.

Hosts file.Step 2

It has to look like this:

Hosts file.Step 3

Step 4. Scan the system with antiviral scanner

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Step 5. Disable Safe mode

Start -> Msconfig.exe ->Disable Safe boot in the Boot tab

Deactivate Safe mode

After removing Promorad2 from the system, user has to restore the corrupted information. There is no decryptor now, unfortunately. In fact, this is not literally decipherment, as the encryption algorithms used by scammers are very complex. Generally, to restore the files, the customer has to seek help on anti-malware communities or from celebrated ransomware fighters and AV program manufacturers. If you don't want to wait and are going to recover the information in manual mode - here's the complete entry on that topic: article about files decryption.

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